Ant's Eye View - Latest Comments in User Generated Help and How-to Content Model

Re: User Generated Help and How-to Content Model

Jake McKee — Thu, 03 Jan 2008 23:51:56 -0000

Absolutely agree with the vacuum comment. I regularly hear/read/overhear stuff like "the blogosphere won't accept _____" or "conversation is an overused term". Fact is, within our circles these generalizations may be absolutely true. But just because *we* get it doesn't mean the rest of the world does. I'm excited that after 7+ years of doing this kind of work it's finally starting to get some traction, but it's FAR too early to call the race "finished".

Totally agree about the change in direct re: speaking. I've actually made the same point here:

http://www.communityguy.com...

Great minds and all... !

Re: User Generated Help and How-to Content Model

Rod Trent — Sat, 29 Dec 2007 08:28:14 -0000

myITforum.com has been completely user-generated since it's inception. It works well and continues to be a popular option. It has become so popular that most folks visit myITforum.com first, then Microsoft second.

Re: User Generated Help and How-to Content Model

Connie Bensen — Fri, 28 Dec 2007 19:51:31 -0000

Hey Sean,
This is so right on the mark for our situation. We are in the process of considering options. Every day the forum moderators have a wealth of information that they share with the users in the product forums. And we also have the overly helpful users that know more about the products than ... So I agree, why not let them create resources.

My sister & I have already done this 'unofficially' on www.Digiscrapinfo.com where we have created FAQ's on topics that we were typing over & over. Those resources are frequently used & linked to from the 'official' product forum.

We've discussed it & the question is putting it into place. It's on my agenda. :) I'm glad to see that you'll be a good resource.