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This is so right on the mark for our situation. We are in the process of considering options. Every day the forum moderators have a wealth of information that they share with the users in the product forums. And we also have the overly helpful users that know more about the products than ... So I agree, why not let them create resources.
My sister & I have already done this 'unofficially' on www.Digiscrapinfo.com where we have created FAQ's on topics that we were typing over & over. Those resources are frequently used & linked to from the 'official' product forum.
We've discussed it & the question is putting it into place. It's on my agenda. :) I'm glad to see that you'll be a good resource.
Totally agree about the change in direct re: speaking. I've actually made the same point here:
http://www.communityguy.com/1243/2008-year-of-t...
Great minds and all... !