DISQUS

laurakthomas · 2 months ago

I manage an online community and agree completely. My job is easily 50% reading what all our users have to say. 40% responding/interacting with them and 10% creating new content to keep them talking to us.

Jennifer Hughes · 2 months ago

Hi Laura. Thanks for mentioning the time you spend interacting with the community. Critical, no doubt.

Angela Connor · 2 months ago

I love this post. There is certainly a lot of promotion for the various tools that can help you get the information but I've recently thought a lot about the "then what?" factor. Yes you can get it for me in a way that makes it a bit more digestible but it is still up to me to weed out the good from the bad and tell clients what's important vs. what isn't. Comments definitely should not be overlooked. IT is often where all of the real meat is contained. The tool is only the beginning.

billcuff · 2 months ago

Next you will suggest that we actually need to take notice and do something about it!

Jennifer Hughes · 2 months ago

@ billcuff: You read my mind :)